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Privacy Policy

Acceptance of Terms

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Welcome to Smoothops! At Smoothops, we value your privacy and are dedicated to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our services. By accessing or using Smoothops website or mobile application, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information:

  • Registration Information: When you sign up for Smoothops, we collect personal details such as your name, email address, phone number, and company information. This information is used to create and manage your account and provide you with access to our services.

  • Payment Information: If you make payments for our services, we collect billing information, including credit card details. This data is processed securely through our payment processors to complete transactions and handle billing inquiries.

2.2 Usage Data:

  • Activity Data: We collect information about your interactions with Smoothops, including the features you use, the duration of your sessions, and your browsing activities. This helps us understand how you use our services and improve your user experience.

  • Technical Data: This includes IP addresses, browser types, operating systems, and device information. We collect this data to enhance website functionality and ensure compatibility with various devices and browsers.

2.3 Video Data:

  • Video Proofs: As part of our core functionality, Smoothops captures and stores video evidence of dispatches and returns. This includes video recordings, timestamps, and associated metadata. These recordings are used to support dispute resolution and ensure the accuracy of transactions.

3. How We Use Your Information

3.1 To Provide and Improve Services:

  • Service Delivery: We use your personal and video data to facilitate the recording, management, and sharing of proof for dispatches and returns. This helps us deliver accurate and reliable services, ensuring that every shipment is protected by tamper-proof, time-stamped proof.

  • Customer Support: We use your information to respond to inquiries, provide assistance, and resolve any issues you may encounter while using our services.

3.2 For Communication:

  • Updates and Notifications: We may send you updates about our services, new features, and promotional offers. These communications help keep you informed about changes and improvements to Smoothops.

3.3 For Security and Compliance:

  • Fraud Prevention: We use your information to detect and prevent fraud or other illegal activities. This includes monitoring for suspicious behavior and addressing security threats.

  • Legal Compliance: We may disclose your information to comply with legal obligations, respond to legal requests, or resolve disputes. This ensures that we adhere to applicable laws and regulations.

4. How We Share Your Information

4.1 Third-Party Service Providers:

  • Data Processing: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data storage, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.

4.2 Legal Requirements:

  • Compliance: We may disclose your information if required by law or to respond to legal requests or inquiries from government authorities.

4.3 Business Transfers:

  • Mergers and Acquisitions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any significant changes to our privacy practices resulting from such transactions.

5. Data Security

5.1 Measures:

  • Encryption: We use encryption to protect your data from unauthorized access. This includes encrypting data in transit and at rest to ensure its confidentiality and integrity.

  • Access Controls: Only authorized personnel have access to your data. We implement strict access controls to safeguard against unauthorized access and misuse.

5.2 Responsibility:

  • User Responsibility: While we implement robust security measures, no security system is entirely impenetrable. You are responsible for protecting your login credentials and reporting any suspicious activity to us.

6. Data Retention

6.1 Retention Period:

  • Personal Information: We retain your personal information for as long as necessary to provide our services, fulfill legal obligations, and address any disputes or claims.

  • Video Data: Video recordings are retained based on the duration specified in your account settings or as required by legal obligations. You can manage retention settings through your account dashboard.

6.2 Deletion Requests:

  • Data Deletion: You may request the deletion of your personal data and video recordings by contacting our support team. We will process your request in accordance with applicable laws and regulations.

7. Your Rights

7.1 Access and Correction:

  • Access: You have the right to access and review your personal information held by Smoothops. You can request a copy of your data through your account dashboard or by contacting us.

  • Correction: If you identify any inaccuracies or incomplete information, you can request corrections to ensure that your data is accurate and up-to-date.

7.2 Opt-Out:

  • Marketing Communications: You can opt out of receiving marketing communications by following the unsubscribe instructions provided in those communications or by adjusting your preferences in your account settings.

8. International Transfers

8.1 Data Transfers:

  • Cross-Border Transfers: Your information may be transferred to and processed in countries outside of India. These countries may have different data protection laws than those in your jurisdiction.

8.2 Safeguards:

  • Data Protection: We implement appropriate safeguards to ensure that your data remains protected during international transfers. This includes standard contractual clauses and other legal mechanisms to comply with data protection regulations.

9. Changes to This Privacy Policy

9.1 Updates:

  • Revisions: We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website with an updated effective date.

9.2 Notification:

  • User Notification: We will notify you of significant changes to this Privacy Policy by email or through our platform. It is your responsibility to review the updated policy periodically.

10. Contact Us

10.1 Inquiries:

  • Support: If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@Smoothops.com

10.2 Complaints:

  • Regulatory Complaints: If you believe that your data protection rights have been violated, you have the right to lodge a complaint with a regulatory authority in your jurisdiction.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising out of or related to this Privacy Policy will be subject to the exclusive jurisdiction of the courts in Gurgaon, India.

12. Additional Information

12.1 Third-Party Links:

  • External Sites: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12.2 Cookies and Tracking Technologies:

  • Cookies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand user preferences and improve site functionality. You can manage your cookie preferences through your browser settings.

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