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Terms & Conditions

Acceptance of Terms & Conditions

Welcome to Smoothops! These Terms and Conditions (the "Terms") govern your access to and use of our services, including our website, mobile applications, and any other services we provide (collectively, the "Services"). By accessing or using Smoothops, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Services.

2. Definitions

2.1 "Smoothops": Refers to the platform, including its website, mobile applications, and related services provided by us.

2.2 "User": Any individual or entity who accesses or uses the Services, including but not limited to customers, vendors, and partners.

2.3 "Content": Includes all text, graphics, logos, images, audio, video, and other materials provided through the Services.

3. Use of Services

3.1 Account Registration:

  • To access certain features of our Services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2 Account Security:

  • You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

3.3 Acceptable Use:

  • You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

    • Violate any applicable laws or regulations.

    • Post or transmit any content that is illegal, defamatory, obscene, or infringes on the intellectual property rights of others.

    • Interfere with or disrupt the integrity or performance of our Services.

    • Attempt to gain unauthorized access to any part of our Services or systems.

4. Services and Features

4.1 Description of Services:

  • SmoothOps provides tools for capturing, managing, and sharing video evidence of dispatches and returns. We offer features including video recording, centralized dashboards, automated video linking, and sharing capabilities.

4.2 Modifications:

  • We reserve the right to modify or discontinue any part of our Services at any time, with or without notice. We will not be liable for any modification, suspension, or discontinuation of our Services.

4.3 Support:

  • We offer customer support for issues related to our Services. For assistance, please contact our support team at info@smoothops.com. We will make reasonable efforts to respond to support requests in a timely manner.

5. Fees and Payment

5.1 Subscription Fees:

  • Some features of our Services may be available only through a subscription plan. Details of the subscription plans, including fees and billing cycles, are provided on our website or through our application.

5.2 Payment Terms:

  • Payment for subscription plans must be made through our designated payment processors. You agree to provide accurate payment information and authorize us to charge the fees associated with your subscription.

5.3 Refunds:

  • Subscription fees are non-refundable. We do not provide refunds for unused portions of subscription periods.

5.4 Changes to Fees:

  • We may change our subscription fees from time to time. Any changes will be communicated to you, and you will have the option to accept the new fees or discontinue your subscription.

6. Intellectual Property

6.1 Ownership:

  • All intellectual property rights in our Services and Content are owned by Smoothops or its licensors. You do not acquire any ownership rights by using our Services.

6.2 License:

  • We grant you a limited, non-exclusive, non-transferable license to access and use our Services for your personal or business use, subject to these Terms. You agree not to copy, modify, distribute, or create derivative works based on our Services or Content without our prior written consent.

6.3 User Content:

  • You retain ownership of any content you create and upload to our Services. By submitting content, you grant us a worldwide, royalty-free, and non-exclusive license to use, display, and distribute such content in connection with our Services.

7. Privacy

7.1 Privacy Policy:

  • Your use of our Services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy for more information.

7.2 Data Security:

  • We implement reasonable security measures to protect your data. However, no data transmission or storage system can be guaranteed to be completely secure. You are responsible for protecting your own data and reporting any security concerns to us.

8. Termination

8.1 Termination by You:

  • You may terminate your account and subscription at any time through your account settings or by contacting our support team. Upon termination, you will no longer have access to our Services.

8.2 Termination by Us:

  • We reserve the right to suspend or terminate your account if you breach these Terms or if we believe that your use of our Services poses a risk to the integrity or security of our platform.

8.3 Effect of Termination:

  • Upon termination, you will lose access to your account and any data associated with it. We are not responsible for any loss of data or content resulting from termination.

9. Dispute Resolution

9.1 Governing Law:

  • These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from or related to these Terms or our Services will be subject to the exclusive jurisdiction of the courts in Gurgaon, India.

9.2 Dispute Resolution:

  • Before initiating any legal action, you agree to attempt to resolve any disputes through informal discussions with us. If a dispute cannot be resolved informally, it will be submitted to binding arbitration in Gurgaon, India, in accordance with the rules of the Indian Arbitration and Conciliation Act.

10. Disclaimer of Warranties

10.1 No Warranty:

  • Our Services are provided "as is" and "as available." We make no warranties, express or implied, regarding the availability, reliability, or suitability of our Services. We disclaim all warranties to the fullest extent permitted by law.

10.2 Limitation of Liability:

  • To the maximum extent permitted by law, Smoothops shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising out of or related to your use of our Services.

11. Indemnification

11.1 Your Responsibility:

  • You agree to indemnify, defend, and hold harmless Smoothops, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or related to your use of our Services, your violation of these Terms, or your infringement of any third-party rights.

12. Changes to Terms

12.1 Updates:

  • We may update these Terms from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated Terms on our website.

12.2 Continued Use:

  • Your continued use of our Services following any changes to these Terms constitutes your acceptance of the revised Terms.

13. Miscellaneous

13.1 Entire Agreement:

  • These Terms constitute the entire agreement between you and Smoothops regarding your use of our Services and supersede all prior agreements and understandings.

13.2 Severability:

  • If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

13.3 Waiver:

  • The failure to enforce any provision of these Terms does not constitute a waiver of that provision. Any waiver must be in writing and signed by an authorized representative of Smoothops.

13.4 Assignment:

  • You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Smoothops may assign its rights and obligations without restriction.

13.5 Force Majeure:

  • Smoothops shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to natural disasters, war, terrorism, or governmental actions.

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